Resume

Product Designer @ TaxAct

Dec 2023 - July 2025

Contributed to strategy, design, research, and copy, with work spanning authentication, onboarding, W-2 import, refund transfer, audit defense, and much more.

Key Wins

Consolidated 40–60 continuous screens into 2-3 summary screens for returning business users
Reduced avg time of completing business taxes by 4 days
Raised NPS scores from 49.3 -> 56.2
Improved completion rates by 10.7% for 1065 users

UX Designer @ Giant Eagle

Mar 2021 - Feb 2023

Worked with product, development, and QA teams to design and test experiences for authentication, loyalty, in-store, and e-commerce.

Key Wins

Contributed to a new loyalty program featured on product tiles, identifying and resolving usability issues
Impacted over 1 million monthly users on the e-commerce platform
Merged two distinct profile experiences: e-commerce and standard web; into one new unified, streamlined profile

UX Designer @ KeyBank

Jun 2019 - Dec 2020

UX Designer on Accounts and Money Movement squads, focusing on authentication, account creation, password recovery, deposits, and a new Key CashFlow subscription for business users.

Key Wins

Identified and resolved a major painpoint: there was a 20% failure during micro-deposits
Designed new subscription and unsubscription flows for Key CashFlow, a business-focused program

Designer @ Sherwin-Williams

Oct 2016 - July 2018

Designer on the internal communications team at Sherwin-Williams' Headquarters. Supported all internal teams that needed design or creative work. Collaborated with teams to help with logos, print designs, web designs, presentation designs and more.

Key Wins

Implemented a self checkout process in the Center of Excellence for guests visiting from around the world
Designed print and interactive designs that were for the 50,000+ internal employees across the country