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Download Randy's Resume

Product Designer @ Ameritas

Jan 2026 - Current

Assigned to the Group Division at Ameritas; the company's highest-revenue division. I help support the platform agents use to sell and manage dental and vision plans for businesses and their employees. Partnering with various teams to uncover objectives, pain points, constraints, and opportunities, while leading both research and design to deliver effective, user-centered solutions.

Key Wins

  • Uncovering internal pain points around information overload in story documentation and the exclusion of UX from early-stage planning.
  • Auditing and helping to revise the existing design system

Product Designer @ TaxAct

Dec 2023 - July 2025

Contributed to strategy, design, research, and copy, with work spanning authentication, onboarding, W-2 import, refund transfer, audit defense, and much more.

Key Wins

  • Consolidated 40–60 continuous screens into 2-3 summary screens for returning business users
  • Reduced avg time of completing business taxes by 4 days 
  • Raised NPS scores from 49.3 -> 56.2
  • Improved completion rates by 10.7% for 1065 users

UX Designer @ Giant Eagle

Mar 2021 - Feb 2023

Worked with product, development, and QA teams to design and test experiences for authentication, loyalty, in-store, and e-commerce.

Key Wins

  • Contributed to a new loyalty program featured on product tiles, identifying and resolving usability issues
  • Impacted over 1 million monthly users on the e-commerce platform
  • Merged two distinct profile experiences: e-commerce and standard web; into one new unified, streamlined profile

UX Designer @ KeyBank

Jun 2019 - Dec 2020

UX Designer on Accounts and Money Movement squads, focusing on authentication, account creation, password recovery, deposits, and a new Key CashFlow subscription for business users.

Key Wins

  • Identified and resolved a major painpoint: there was a 20% failure during micro-deposits
  • Designed new subscription and unsubscription flows for Key CashFlow, a business-focused program

Designer @ Sherwin-Williams

Oct 2016 - July 2018

Designer on the internal communications team at Sherwin-Williams' Headquarters. Supported all internal teams that needed design or creative work. Collaborated with teams to help with logos, print designs, web designs, presentation designs and more.

Key Wins

  • Implemented a self checkout process in the Center of Excellence for guests visiting from around the world
  • Designed print and interactive designs that were for the 50,000+ internal employees across the country
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